Frequently Asked Questions (FAQ)

1. How long does shipping take?

Our products are shipped within 1–2 business days. Delivery within Germany is typically 2–4 business days. You will receive a tracking number via email.

2. Which countries do you deliver to?

We deliver and ship worldwide.

3. Which payment methods can I use?

You can pay securely and conveniently with PayPal – even without a PayPal account by direct debit or credit card.

4. Can I return my order?

Yes! You have a 14-day right of return. If something doesn't fit or you don't like it, just contact us – we'll find a solution.

5. What makes your products special?

Our products are practical, tested, and travel-ready—ideal for camping, road trips, day trips, and family adventures. We select each product with everyday usability and quality in mind.

6. Is there customer service if I have questions?

Yes, anytime! You can reach us via the contact form or by email at info@outdooressentiales.shop – we usually respond within 24 hours.